1. Enrolment and invoicing
1.1 Following the course enrolment, you will receive an invoice for the duration of the course. The invoice is to be paid before the beginning of your course. If you interrupt or leave the course prematurely, you do not have the right to claim a refund.
2. Courses
2.1 Course payment
Successive courses should be paid for before the beginning of the course. Should you interrupt or leave the course prematurely, you do not have the right to claim a refund.
2.2 Course schedule and teachers
All timetables and schedules agreed by Italk Sprachschule are subject to the availability of the appropriate teaching staff. Italk Sprachschule shall always strive to find a substitute for any absent teacher. Customers are not entitled to choose a specific teacher nor a specific native speaker (SP). Italk Sprachschule shall offer replacement lessons if one is cancelled. A change in teacher does not entitle the customer to cancel or to withdraw from the contract. Italk Sprachschule GmbH accepts no responsibility for the non-achievement of specific course-related goals. The course structure for language courses follows the Common European Framework of References for Languages. The SVEB courses follows the SVEB structure.
2.3 Online courses
Italk Sprachschule doesn’t take any responsibility when the lesson doesn’t take place because the participant cannot connect due to technical problems.
2.4 Flu symptoms or contagious diseases
Students who are suffering with flu-like symptons or have the flu will be not be allowed to stay in the class. Missing the class doesn’t entitle the student to a refund or class replacement.
Language students: Can participate online in order to avoid losing a lesson.
SVEB participants: Can replace the course date when we have an available course where the participant can join an identical course date.
3. Group size and course organization
The courses will have a maximum number of participants as stated on our website. Places will be allocated on a first come, first served basis (on condition of punctual payment). In the case of insufficient numbers of participants, we reserve the right either to run the course as a smaller group and to proportionately reduce the number of hours or cancel the course at any time. The last is not applicable for SVEB participants.
Italk Sprachschule reserves the right to exclude any customer when there is a justified reason. The customer is not entitled to any refund.
4. Prices
The prices at the time of booking shall apply to the relevant services/products. The prices are listed on www.italksprachschule.ch. Certain services/products are exempt from value-added tax.
When the student doesn’t attend his/her class or misses his/her conversation with the Sprachpartner, Italk Sprachschule GmbH will not replace the missed class and/or conversation practice. The last also applies to SVEB participants.
5. Refunds
5.1 Language courses cancellations:
In the case of course cancellations received at least 14 days prior to course start, we will reimburse the full amount paid, less CHF 50.00 for administrative costs. Cancellations should be done in writing.
In the case of course cancellation after 14 days, no refund or credit will be granted for any payment already received.
In case of a course cancellation made by Italk Sprachschule a refund of 100% of the course fees is granted. Any further claims are excluded.
5.2 SVEB participants
In the case of course cancellations received at least 30 days prior to course start, we will reimburse the full amount paid, less CHF 300.00 for administrative costs. Cancellations should be done in writing.
In the case of course cancellation after 30 days, no refund or credit will be granted for any payment already received.
In the following cases we will refund a 100% of the course´s cost:
In case of a course cancellation made by Italk Sprachschule. Any further claims are excluded.
When the number of participants is not enough.
When we couldn’t place a teacher for the course.
6. Private lessons, change of time or cancellations
6.1 Lesson changes should be addressed directly with the teacher. Course participants are responsible for ensuring and confirming that the teacher is informed of the changes in good time.
6.2 Private (individual) lessons can be changed free of charge up to 24 hours before the start of the lesson (Monday appointments by 18.00pm of the previous Friday at the latest). Any cancellations made at a later stage will not be accepted and as a result the cancelled lesson will be charged.
6.3 It is not possible to change the lesson time of group courses, e.g. because of illness or holidays. Missed lessons cannot be added on or made up at a later date.
7. Links to external websites
The Italk Sprachschule website may connect to third-party websites either through links or other methods. Italk Sprachschule does not have any influence on the content of such websites and is not responsible for it. Italk Sprachschule distances itself from any websites that are of an offensive, unconstitutional, illegal or pornographic nature.
8. Recruitment of employees
8.1 The recruitment or employment, as the case may be, of Italk Sprachschule GmbH employees by a client during a contract or within a period of 24 months after the cessation of a contract with Italk Sprachschule GmbH will result in the payment of a half years’ worth of the salary of the employee involved (or a minimum of CHF 40 000. – respectively) by the said client of the Italk Sprachschule GmbH
8.2 Court of jurisdiction Swiss law is applicable. Court of jurisdiction is Zurich.
9. Final Provisions
The laws of Switzerland apply. Any changes and additions to the contract must be made in writing. In the event that any individual provision in this contract proves invalid, Italk Sprachschule GmbH shall be entitled to replace it with a valid provision of similar purpose. If this is not possible, legal regulations apply.
11. Personal Information
11.1 Personal Data: Client and Participant acknowledge and agree that personal data about the Client and the Participant (“Personal Data”) will be collected by Italk Sprachschule GmbH. The personal information collected shall be kept confidential and secured in accordance with all applicable privacy regulations. Client and Participant are granted statutory rights of access, modification, update and deletion of personal information of Client and Participant (photographs and/or videos of Participant) and may exercise these rights by writing or sending an email to Italk Sprachschule GmbH at the address indicated below. Client and Participant consent to the transfer of personal information to Italk Sprachschule GmbH. If Client and or Participant object to this transfer, Client and/or Participant must contact Italk Sprachschule GmbH at the following address: info@italksprachschule.ch
11.2 Participant and Client agree that photographs and/or videos can be taken during the course of the Program of the Participant and that such photographs and/or videos can be reproduced and displayed, exhibited and used by Italk Sprachschule GmbH for marketing and all other purposes in any and all media, in perpetuity.
12. Liability Insurance
Italk Sprachschule GmbH is not responsible for any damages, personal injury, theft or loss of property that you might suffer when attending our courses, premises or events. You are responsible for ensuring that you are adequately covered.
Zürich 2024